Customer Engagement Manager

Regular (CDI) - Paris

 

Building a fantastic team has always been part of Doctolibs core mission.

As a Customer Engagement Manager, you will be in charge of improving the satisfaction and usage of our users (mainly doctors and secretaries) regarding the Doctolib Booking Management System. 

You will be part of the Marketing Team and directly report to the Senior Customer Engagement Manager. 

You will be responsible for the main pillar of customer satisfaction at Doctolib and create the best mobile & desktop campaigns towards our users.

We hire smart people so they can tell us what to do !

 

(Some) of your daily challenges as a Customer Engagement Manager:  

– Craft impactful marketing campaigns in close collaboration with Product, Data, Design and our Campaign Factory teams

– Understand clearly who our users are and how they are using our product, developing sharp customer insights

– Drive growth, product engagement and satisfaction by building highly scalable and globally applicable marketing campaigns

– Collaborate with our doctors to educate them and their teams on how to best use the product, at scale

– Own the feature launch strategy from ideation to launch and adoption

– Automate most of your marketing campaigns to nurture our customers and prospects towards our satisfaction or acquisition objectives

 

Impact & Key Success factors:

- Increase customer satisfaction through 4 pillars (Usage, ROI, Service, Trust)

- Improve product knowledge and usage

 

Main KPIs impacted:

- Net Promoter Score

- Retention

- Product usage

 

Who we are looking for : 

  • You have minimum 4 years of experience in a fast and successful track record in a B2B Tech or SaaS company;
  • You have proven experience as a CRM Manager, Email Marketing, Marketing Automation or Campaign Manager  or/and in emailing or in-app campaigns;
  • You know some marketing automation tools (hubspot, Walkme) and can understand a sales processes
  • You have strong personal organization and project management abilities
  • You like to solve problems and you consider yourself as a critical thinker & analytics savvy
  • Creative skills (knowledge in photoshop, sketch) and a sense of impactful content marketing creation is a plus
  • English is mandatory, German is a plus

What's in it for you ?

Doctolib offers doctors and hospitals a software solution with a full range of services to help improve the efficiency of their operations, provide their patients with a more seamless experience, help find new patients, and collaborate with other doctors.

You'll have the opportunity to revolutionise a whole industry;

We're building a diverse and inclusive culture full of passionate people who love what they do; please click to apply below and get in touch with me today.

Doctolib guarantees equal opportunities to all candidates.

Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

 

Who are we?

Founded in 2013, Doctolib is the fastest growing and largest e-health service in Europe.

For patients: Doctolib is a free online service offering a more transparent access to healthcare for patients, by providing a full-suite of online services to manage their health. The platform allows patients to find nearby healthcare professionals, book / manage appointments online 24/7, have remote medical consultations via video and receive a digital prescription in their online account.

 

For doctors and hospitals:  Doctolib offers doctors and hospitals a software solution with a full range of services to help :

(1) improve the efficiency of their operations,

(2) provide their patients with a more seamless experience,

(3) attract new patients,

and (4) collaborate with other doctors.

 

Some key figures about us:

    • We partner with 115 000 doctors and 2 000 healthcare facilities including some of the most important hospitals in France and Germany;
    • We have an exponential 120% YoY growth trajectory;
    • We operate a patient portal with 50 million patients every month;
    • We are a French-German company with a team of 1200 people split over 40 cities and 2 headquarters in Paris and Berlin;
    • We have received 230M€ in investment from General Atlantic, Accel, Eurazeo, the French State and a group of European entrepreneurs.
    • We plan to hire 2,000 people in the coming years to contribute to transform the healthcare sector with the following targets:

 

  • Creating the medical offices and hospitals of the future;

 

  • Improving patient care path, patient access to healthcare and patient health management.

 

Doctolib 5 pilars : The “SPAAH”

– Service : Provide the best service ever

– Passion : Always have fun in your job

– Ambition : Never limit yourself

– Attack : Be determined

– Humility : Listen to others and be able to apply some self-analysis

 

Details:

– Location: 54 quai Charles Pasqua 92300 Levallois-Perret